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Customer Service

This page includes information on our Returns and Refunds Policies.

For general customer service questions, please contact us at info@flytefitness.com or 888-645-3155.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-2 weeks.

Send your items in the original packaging with all the components included to:

Jeremy Greenberg
Flyte Fitness
543 West 43rd Street
Unit #6-3-25
New York NY 10036

Please note: we only accept shipments using FedEx, UPS or DHL (USPS is not accepted).

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@flytefitness.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@flytefitness.com.

Shipping

To return your product, please contact us at info@flytefitness.com. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.